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Since 100% of your score in obtaining a firefighter badge is in the oral
board, what are you missing that's keeping you from gaining that badge?
Over 2,227 badges and counting have received their badges from this
program!
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The proof is in the badge!
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Stories get badges!
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Nothing counts til you have the badge . . . Absolutely Nothing!
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In This Issue
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1. Quick Presentation Skills Tip
2. Entry Level Skills Tip
3. Robs Corner
4. Promotional Level Skills Tip
(Entry level should read this too)
5. New Badges
6. Humor
7. Resource Websites for Candidates
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First this from Santa:
This year when I sat down with our four y/o to write her Santa letter
she was kind enough to mention me in her letter along with all of her
other requests. She asked as we went though the letter if I thought that
Santa would bring me a job if she asked him to. I had to stop and think
for a moment before I answered, to say that I wasn’t just a little
overwhelmed by her asking would be an understatement. I found this to be
both profoundly moving and very funny at the same time.
Today just after lunch I received the call from the Chief of my dream
department who officially offered me a position as their new fire
fighter paramedic. I have had this little dream since coming here in
1985. I knew then that I wanted to return and work here as a fire
fighter paramedic and since leaving have worked as hard as I could to
achieve this. Today almost 20 years later and after taking many
different roads I have come home again and brought my family with me.
Today the real work begins for me and it leaves me both very humble and
believing in Santa Clause. None of this really sank in until she came to
me and gave me a big hug and told that Santa had really come through,
just a little late.
I don’t believe I can name everyone who has helped me to get here today.
It sounds funny but I feel just like the football player in “Jerry
McGuire” when he finds out he has made the team. Rest assured however
that both Captain Bob and Rob helped me to see the light and brought me
back on track when I had wondered away. I would like to thank “Andre” as
well, whether he knows it or not his example has helped to guide me many
times. My own family who has supported, comforted and kicked when needed
can stand witness for this great event. I owe as much of this to them as
anyone including myself.
Be safe and thank you and thank you Santa.
This from the same new firefighter a few months ago:
I had what I thought was a good chiefs interview. A week later I got
the call and I was passed up. I have been here before but not for a long
time and this time I was really shaken up. I couldn’t believe that this
had happened; I was everything that this department wanted and more. I
wrote to Rob and explained my situation and waited. He got back to me
and we set up a time that we could get together on the phone and go
through the basic questions. He asked me to prepare some answers but not
to over work them and so over the next week or so I worked through them
and by the time of our meeting felt pretty well prepared.
I called on the designated day with a tape recorder hooked into my phone
to make sure I didn’t miss anything. From the very first question it was
obvious to Rob that I was way off the mark and by the end of the session
it was there plan as day for me to see just how I was torpedoing myself.
I couldn’t believe I was so far off. I was embarrassed that what I
thought was the right thing was so much the wrong. The hardest thing for
me to get over was that I had really done some great stuff but this all
had to tempered down to a level that showed any panel that I was the one
person that they could: mould, depend on, trust and know that I was
going to be 100% accountable for my decisions. I was walking into these
interviews thinking that they already know all of that and man was I
wrong.
“Nothing counts ‘til you have the badge . . . Nothing!”
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1. Quick Presentation Skills Tip
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Letters of Recommendation
Sir, I have my chiefs for my dream department and have done everything
that I can think of. I have had a coaching lesson with your son, ride alongs,
tape recorder, and lists of other things. They told me to bring a portfolio with
letters of recommendation, resumes, and certs. I was wondering what info I
should have on the cover letter? And how much weight do you think that the
letters of recommendations will hold. Thank you again, and thank you for your
time. Rick
Reply: I don’t believe in cover letters. The one page resume says it
all; not in a binder or folder. Do not give us a book. We will not read
it. Write your resume believing the raters won’t go past the first page.
You can put any supporting details, documents, certificates and letters
of recommendation following the first page. Keep it simple.
I don't put much weight in the letters of recommendation either. We
glance at them but seldom read them. That’s because they’re not going to
say anything bad but only glowing words about you.
More on resumes here http://eatstress.com/resume.htm
Captain Bob,
My best friend Jeffery got his phone call today that got him on the
Phoenix Fire Department. It was his 1st try. As far as raw potential
goes I thought he had all along what it took to get onto the force. He
put in the time, the classes, and the training. He was indeed passionate
about it. But no matter how good you are, no matter how good of a fit
you might be, unless you have the proper resources to guide you, I don't
believe that he would have been successful the 1st time. Practically
speaking there are just to many unknowns awaiting you, and too many
experienced people taking the test for the second, third, or fourth
time. It is like getting a 1600 on your SAT. Common sense renders it
unconscionable.
But amongst the many things that my friend did right, I think the most
important was finding about you. I don't know how he found out about
your resources, but without question they were the difference maker.
Jeffery would have made the department eventually. 2 years? 5 years? Who
knows? But the one thing money can't buy is time and you saved him years
of time. All along he spoke very highly of you and your methods to the
extent where I must admit even I was skeptical.
But I was wrong, Jeffery once told me of a story about two months before
this now infamous phone call. He had got himself into a dilemma. A bit
of foreseeable trouble dealing with nothing more than wrong place, wrong
time, in the business political fortitude. Messing with politics at any
level is dangerous, but it could have been lethal one month before your
second Phoenix interview. Anyway seeking resolution he contacted you and
left a message asking your advice on how to best cope with the delicate
situation. 2 minutes after putting the phone down you called him right
back and told him exactly what he needed to do to fix this dilemma.
That's cool. There are a lot of salesman, and a lot of good, genuine,
people, but they are not often associated as being one in the same. In
that moment you sold me.
To me what is most important about all of this is that I can tell you
that you have helped permanently change a life for the better, and that
will be as good sounding to you as it sounded to me this afternoon when
he called me. Thanks, Mark
Mark: Yes, this is as good sounding to me as it sounded to you this
afternoon when he called. Your touching story warmed my heart and made
me cry. This is what keeps the passion alive. What an early Christmas
present.
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More Oral Board tools here: http://eatstress.com/newpage6.htm
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Want Captain Bob to come speak to your group? See
http://www.eatstress.com/seminar.htm
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2. Entry Level Skills Tip
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Here are some miscellaneous topics for the New Year:
Pay and Benefits
I wanted to ask you a question about the tip of never talking about pay,
benefits and work schedule. Currently I am involved in a volunteer and
mentorship program with a large Dept. For example, to answer the
question of Why do you want to be a FF, they too teach us to start off
with our own story of what lit the spark but then to go into the time off,
deferred comp plan, retirement because that is what they want to hear.
Naturally it is presented in sincere way like the dept. will take care
of me until the day i die, and they want to know what you are going to do on
your days off to see that you have a life outside the Fire department. I am glad
I stumbled on this tip of yours because I have a panel interview in
Wisconsin coming up and being that based on what you said about
benefits, schedule and pay that I might not want to say this in Wisconsin, but
in my dept. it is what they want to hear is what the candidate really likes
about the position. Any insight would be appreciated. Matt
Glad to help.
Everyone becomes an expert once they get hired. Granted your dept. is
different from most interviews. I would still stick to my guns that you
should never, ever mention pay and benefits coast to coast in Wisconsin,
going out on a limb here your dept. too. It gives a bad taste to the
panel members. We know it, don’t tell us.
As always, it's your choice.
This candidate just Got Hired for the department you are testing for!
All that I can say is thank you so much. This was my first year of
testing, and it was only the 2nd fire interview that I had after finding
your website and ordering your Gold Package , and it was only my 3rd
fire interview ever. I have only two fire science classes under my belt
and I'm an EMT. I'd only just decided that this was my path in life a
year and a half ago, and spent the next 10 months just waiting for
departments to start the hiring process. Like you said, by working hard
on the interview part of the process, even someone like me with
virtually NO fire credentials can do it. Basically by personalizing my
interview by delivering 'nugget' answers, using the tape recorder, and
maybe most importantly for me, your LIST OF 30 QUESTIONS helped so much.
Like you said, most questions are either exactly the same or a
variation of them, and the ones on my boards were. Just out of habit, I
pretty much found myself constantly practicing answers in my head. I'd
accidentally wake up at 5 in the morning, even months ago, and couldn't
go back to sleep because I was practicing answers. Oh, and I also
listened to your audio CD's quite a bit in my car, and it DID help to
keep me motivated.
I know so many people who have spent years and years trying to get on -
obviously people who have never found your website. Some have even
given up after spending years trying. So many people have so many
theories about how to get on a fire department - oddly enough most of
them are not firefighters - when what they really need to be doing is
doing the simple things that you suggest. Jeff
Oral Boards
Question: I have been to two Oral Interviews so far and have gotten
pretty much the same sequence of questions. I need some advice on what
they are looking for.
I keep getting the questions " Your officer asks you and your partner to
clean the trucks and tools after a fire that happened on the shift
before. Your partner refuses to do the work what do you do?"
I answer the question with the thought that its got to get done and I
would talk to my partner and try and get him to help me out. If he wont
I just say I would do the work myself and maybe talk to my partner
afterwards? Is this a good response or do they want something more?
Any help on oral boards would be appreciated. Thanks
Reply: These are common standard questions that can tie candidates like
you up in knots. If you keep answering them the same way nothing will
change. Learning how to take an interview is the real secret in how to
gain a firefighter badge.
Your officer asks you and your partner to clean the trucks and tools
after a fire that happened on the shift before. Your partner refuses to
do the work what do you do?"
I answer the question with the thought that its got to get done and I
would talk to my partner and try and get him to help me out.
OK, you’re the rookie right? Yep, the boot and you’re going to talk to
you partner and try and get him to help you out. Is that right rook?
If he wont I just say I would do the work myself and maybe talk to my
partner afterwards?
So, again rookie, maybe you will talk to your partner afterwards. About
what rook?
You did say something here that you might want to think about:
I would do the work myself
Now there’s a unique approach. The snott nose rookie would do the work
himself? WOW! What a concept.
What is the panel said, but he does this all the time?
I would do the work myself
What is the panel said, this is the captains fair haired favorite and as
long as you work at this station, this is the way it’s going to be?
I would do the work myself
Not matter what they say, you would be the broken record with:
I would do the work myself
Is this a good response or do they want something more?
See the more??????
I suck!
Hey Capt Bob...today I had an interview with a department that was about
2 hours away from my house (but since it's raining it took me 5 hours).
Good thing I finally broke down and bought a tape recorder yesterday
after finally watching and listening to your CDs. Here is what I found
out by using the tape recorder........I SUCK! I'll let you know how the
interview went when I get my results. Thanks for the advice...I will
continue to study with the tape recorder and then maybe some personal
coaching. Thanks again for your dedication to our cause
Prepared????
I had a chance to sit on a mock oral board panel with members of our
volunteers. We are going to a special oral board to15 full time jobs
with a big department. What a confidence builder! After going through
your program and doing a coaching session I instantly witnessed how
better prepared I was over the other candidates.
One thing was critical. I’m not the fastest responder in an oral board
setting. Put putting together my script and practicing my answers with
a tape recorder, when the questions are asked I can vividly see the
bullet points of my script in my mind to draw my answers from. What an
advantage!
Got the Call
I followed your advice. The single most important tool was the voice
recorder. What an awakening that was, but that’s all it took. One piece
of advice I have is that I used to be very specific about my work
experience, which is pretty impressive to people who understand what I
do, but most people on an oral board won't understand or relate to it.
It would just put them to sleep. You need to find a way to let the board
now your accomplished without the specifics they won't relate to. Thank
you for your help on starting my dream career. I got it from here on
out.
You can get your FREE script here http://eatstress.com/workboolette.htm
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Bottom line getting a badge is all presentation skills!
Click here for the FREE 101 Inside Secrets How to Get a Badge!
http://www.eatstress.com/faq.htm
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To ask Captain Bob any question just click here:
E-mail Mailto:captbob@eatstress.com
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The secret Formula to get a badge here:
http://www.eatstress.com/formula.htm
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3. Robs Corner
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The words you choose may be talking about you
Many people spend days and weeks coming up with answers to questions
they may be asked in an interview. Unless a candidate is able to do this
successfully they may be doomed to failure. Along with what we say in an
interview, there is also the way we say it to be considered.
We just ended a presidential election in which the style and words the
candidates used was one of the ways they were defined. One was known
for using big words that most had to look up, and would answer with 100
words when 20 would have been enough. The other used words he had problems
pronouncing, and even seemed to make some up as he went. The first was
considered a well-educated, intelligent person. The second gained a reputation
as being a moronic buffoon. They both attended and graduated from the same
schools. They are, by every account, equally intelligent.
The way they were perceived came down to their speech. That is one of
the ways an oral board will form their opinion of you.
First of all you want to speak concisely. In a fine art museum the
pieces are displayed evenly spaced and well lit, so each can be
appreciated. A lot of the presentations I listen to are more like the
way my refrigerator looks, it’s covered with kids art work, to-do lists,
and calendars, it would be hard to pick any one thing out. The prime
example of this is the “what have you done to prepare yourself?”
question.
A lot of them sound as if the person put everything they
wanted to say on a board and the threw darts at it. Make it easy for
the board to get the good stuff out of what you say, and to do that you
need to organize it. Chronologically, by order of importance, or what
ever method you wish, you need to make it flow. I have missed the most
important things people had on their resumes, because it was mixed in
with stories about college, side jobs and being on teams in high school.
I’m not saying to leave those things out, but don’t clutter your
presentation.
Second you want to stay away from sounding like a professor taking to a
group of graduate students. When composing their script, some
candidates write them like they are writing an encyclopedia. You want to sound
like you are just having a talk over a cup of coffee in the station house
kitchen. I will talk to someone before a coaching session and they sound like
you or me, and then when they start the session it’s like they started speaking
Shakespeare. Talking in this manor could make interviewers who aren’t the
highest educated feel intimidated, and those that are highly educated may thing
you are a nut. Keep it to the level of prime time TV.
Thirdly, choose your words well. If asked a question where the
candidate needs to talk about a problem with another person, a lot of them say,
“Well I’m going to go up and confront him about that”. The word “confront”
sounds to aggressive, and you may be preserved wrong. Better to say, “ I would
approach the person and ask him about it”. Another word that may be
misinterpreted is “excited”. Telling a chief you want to be a firefighter
because you like excitement may make him concerned you are a yahoo. Better to
say, “I like the challenges of the job and respond well to emergencies”.
Just remember, you and I could go into the same interview and say
basically the same thing, but in a different manor, and have a 10-point
difference in our scores. So, while you are composing your script think
not only about what you want to say, but how you want to say it.
FIREFIGHTER ROB
NRTC@SONIC.NET
http://www.eatstress.com
You can read more of Rob’s wisdom by clicking here:
http://www.eatstress.com/robs_corner.htm
Rob is Captain Bob's Son. He works for Contra Costa Fire Department. He
does all the entry level coaching by phone nationwide. You can contact
him direct with your questions or set up a coaching appointment @
707-869-1330. or e-mail me @ nrtc@sonic.net
For more on entry level coaching click here:
http://www.eatstress.com/private%20coaching.htm
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4. Promotional Level Skills Tip
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Fire Problem
Beware there are some outside companies that are hired by agencies to
conduct their assessment centers. Some take a different approach. They
will let you read in advance the fire problem. Once you walk into the
room they show you a simulation of the fire give some facts and tell you
to answer what you will do in 5 minutes. Next, they will show you
another simulation where the fire has progresses. Here again, they say
you have 5 minutes to tell us what you will do with this new
information. They keep doing this from the beginning of the exercise
once you’re on the scene, fire attack, ventilation, rescue, etc. If
this is what is presented to you, you already have the longer version of
what you will do. Taking the key points from your answer, condense it
down to fit into the 5-minute time slot.
Promotional Badges!
I recently tested for LT. and Captain. After using your program I am
now #1 on the Lt. list and #2 on the Captains. Prior to your program I was #8 on
the Captains and did not make the LT. Thanks.
Captain Bob,
Four weeks ago I bought your promotion program and was impressed by the
simple messages you provided. I listen to your tape every day in the
car and watch the video every night in bed. I bought a micro recorder
and started to record myself 2 weeks before the big event. I cannot
believe how much the tape recorder helped. I found myself identifying
things that just did not sound right. I went through every question you
had and provided my answer. I let my wife listen and tell me what she
thought, she identified quite a few “things” about it, like repeating
myself and being “over the top” on some questions. It was definitely a
“Keep it Simple Sweetie” kind of thing.
Today the results came in and I finish number one in our group of 10.
Thanks so much for the help. Rueben
Capt Bob: It's official-- I am going to be promoted January 2, 2005. I'm
still flying over this whole thing!
Thanks again for all of your help. I have attached a copy of the
promotion list. Thanks again!--Jeff Janus
Just to let you know I got the promotion to medic supervisor for our
agency. It couldn’t have happened with out your program and hearing
myself on the tape recorder. John Alaska
For more on our promotional program click here:
http://www.eatstress.com/promo.htm
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5. New Badges
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Dear Captain Rob:
In September 2003, I sat down to take a written exam for the Ventura
County Fire Department. It was my first firefighter exam, and I passed
it and advanced to the orals. With the help of your coaching and
encouragement, I successfully completed that oral.
Several months later I entered paramedic school. I graduated as class
valedictorian and now hold a National Registry certificate, with my
state license currently in process.
Today, I received the most important phone call of my life. The Ventura
County Fire Department has offered me a spot in the February 2005
training academy.
Needless to say I am leaving out many details of this long, hard
process, but the point is, I am now offered a chance to wear the BADGE.
I will always be grateful for your help and the help of Captain Bob, who
offered his time on the phone without any strings attached.
As I continue to prepare for my dream career, I'll keep you posted. But
in the meantime, THANK YOU for helping me realize my goals.
Respectfully, MO
All that I can say is thank you so much. This was my first year of
testing, and it was only the 2nd fire interview that I had after finding
your website and ordering your Gold Package , and it was only my 3rd
fire interview ever. I have only two fire science classes under my belt
and I'm an EMT. I'd only just decided that this was my path in life a
year and a half ago, and spent the next 10 months just waiting for
departments to start the hiring process. Like you said, by working hard
on the interview part of the process, even someone like me with
virtually NO fire credentials can do it. Basically by personalizing my
interview by delivering 'nugget' answers, using the tape recorder, and
maybe most importantly for me, your LIST OF 30 QUESTIONS helped so much.
Like you said, most questions are either exactly the same or a
variation of them, and the ones on my boards were. Just out of habit, I
pretty much found myself constantly practicing answers in my head. I'd
accidentally wake up at 5 in the morning, even months ago, and couldn't
go back to sleep because I was practicing answers. Oh, and I also
listened to your audio CD's quite a bit in my car, and it DID help to
keep me motivated.
I know so many people who have spent years and years trying to get on -
obviously people who have never found your website. Some have even
given up after spending years trying. So many people have so many
theories about how to get on a fire department - oddly enough most of
them are not firefighters - when what they really need to be doing is
doing the simple things that you suggest. Jeff
Captain Bob, I borrowed your tapes from a friend and followed your
advice. The single most important tool was the voice recorder. What an
awakening that was, but that’s all it took. After testing for the same
dept. for 8 years I came out number four on the list and will probably
start work on feb 1 . I used the same material I used on the last
interview I had, prepared for a week seriously, and knocked them dead.
One piece of advice I have is that I used to be very specific about my
work experience, which is pretty impressive to people who understand
what I do, but most people on an oral board won't understand or relate
to it. It would just put them to sleep. You need to find a way to let
the board now your accomplished without the specifics they won't relate
to. Thank you for your help on starting my dream career. I got it from
here on out.
Reply: I love that last line: I got it from
here on out.
Captain Bob,
Thank you for your psych report. I failed the one in
Stockton but passed the one with this after
reading your e-packet. I finally got a job after
exactly 3 years of hunting, paramedic school with 6
months of experience, a fire academy, BA in Economics,
AA in Fire Technology, History in the military at the
Air Force Academy and on and on. I probably applied
up and down the coast to about 30 fire departments,
finally got 3 conditional job offers, one I failed the
psych, 1 I passed up down south and I'm taking the one
in Northern Calif. I've always felt that I was more than
qualified and that eventually I would get a job with
enough resolve; however, I learned through people like
you that you have to know the system and structure of
which you are applying to. Just like a good company
not having a good stock price, are some candidates who
are well qualified but have trouble succeeding in the
hiring process. This was me in part, but thanks to
people like you, I was able to succeed. Sometimes we
don't send the correct projection of who we are when
we communicate whether it be orally or on a background
investigation. Thanks for helping. David
Capt. Bob,
I wanted to write to you and let you know that I was hired and I start
their paramedic program Jan 10. I just wanted to thank you for all your
help, from the books, to the cd's, to the phone advice that helped keep
me calm. I couldn't have done it without the help of you and Rob.
Thanks for helping make my dream a reality! Happy Holidays James
Click here to see how candidates have improved their position in gaining
a badge:
http://www.eatstress.com/newpage152.htm
Promotional
I recently tested for LT. and Captain. After using your program I am
now #1 on the Lt. list and #2 on the Captains. Prior to your program I was #8 on
the Captains and did not make the LT. Thanks.
Captain Bob,
Four weeks ago I bought your promotion program and was impressed by the
simple messages you provided. I listen to your tape every day in the
car and watch the video every night in bed. I bought a micro recorder
and started to record myself 2 weeks before the big event. I cannot
believe how much the tape recorder helped. I found myself identifying
things that just did not sound right. I went through every question you
had and provided my answer. I let my wife listen and tell me what she
thought, she identified quite a few “things” about it, like repeating
myself and being “over the top” on some questions. It was definitely a
“Keep it Simple Sweetie” kind of thing.
Today the results came in and I finish number one in our group of 10.
Thanks so much for the help. Rueben
Capt Bob: It's official-- I am going to be promoted January 2, 2005. I'm
still flying over this whole thing!
Thanks again for all of your help. I have attached a copy of the
promotion list.Thanks again!--Jeff Janus
Just to let you know I got the promotion to medic supervisor for our
agency. It couldn’t have happened with out your program and hearing
myself on the tape recorder. John Ditzler Alaska
==========================================
Check out the current "Bonus Nugget" oral board tip on our
web site by clicking here:
http://www.eatstress.com/bonusnugget.htm
==========================================
Hot off the Press! Captain Bobs new book, Eat Stress For
Breakfast. Click here to check it out:
www.eatstress.com/stressfire.htm
==========================================
The Formula
==========================================
The secret Formula to get a badge here:
http://www.eatstress.com/formula.htm
Check out the specials on our products for entry level and promotional
testing:
http://www.eatstress.com/newpage6.htm
==========================================
6. Humor
==========================================
A Dozen Easy-To-Keep New Year's Resolutions
1. Gain weight.
2. Stop exercising.
3. Read less.
4. Watch more TV.
5. Procrastinate more.
6. Stop bringing lunch from home.
7. Get in a whole NEW rut.
8. Spend summer vacation in Cyberspace.
9. Don't eat cloned meat.
10. Get further in debt.
11. Don't believe politicians.
12. Never make New Year's resolutions again.
__________________________
BONUS :
Ten More Easy-to-Attain New Year's Resolutions
1. Mope about faults.
2. Break at least one traffic law.
3. Get more toys.
4. Wait around for opportunity to magically arise.
5. Avoid airplanes that spontaneously drop 10,000 feet.
6. Don't swim with piranhas or sharks.
7. Associate with even worse business clients.
8. Spread out priorities beyond ability to keep track of them.
9. Create loose ends.
10. Focus on the faults of others.
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7. Resource Websites for Candidates
==========================================
Perfect Firefighter Candidate. Job listing and a complete resource web
site with a community bulletin board.
http://www.firecareers.com
Don McNea Fire School, Inc. is the #1 Firefighter Preparatory Entrance
School in the Country. They have the inside information how to tackle
those psychological and personality questions on the written.
http://www.fireprep.com
Learn how entry level and promotional candidates are improving their
interview scores up to 15 points and nailing that badge!
http://www.eatstress.com/newpage2.htm
FREE 101 Inside Secrets How to Get a Badge!
http://www.eatstress.com/faq.htm
Check out the specials on our products for entry level and promotional
testing:
http://www.eatstress.com/newpage6.htm
FIREHIRE, Entry-level firefighter examination process:
http://www.firehire.com
Firenuggets.com "The Internet magazine dedicated to keeping firefighters
safe" http://www.firenuggets.com
Firemanjobs: firefighter employment job listings
http://www.firemanjobs.com
You can learn more about physical agility training from
www.firefightersworkout.com
B-Pad Assessment Devices. If you're an agency looking for a new
dimension to evaluate candidates, or a candidate wanting information on
how you can orientate your skills for this evaluation check out their
web site:
http://www.bpad.com
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For Back Issues of Fire-Zine
http://www.eatstress.com/firezinearchive.htm
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Nothing counts til you have the badge . . . Absolutely Nothing!
==========================================
Code 3 Publishing. Fire Captain Bob Smith, Speaker, Author, Publisher
Information Products on How to Get a Badge.
Web site: http://www.eatstress.com Over 300 pages of helpful
information.
5565 Black Ave. Pleasanton 94566 (near San Francisco)
Phone: 888-238-3959 local 925-846-3959 Fax: 925-846-9650
E-mail Mailto:captbob@eatstress.com
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